Your privacy is important to us. This policy explains how SuperGuitarLicks collects, uses, and protects your personal information.
Last Updated: January 2025 | Effective Date: January 1, 2025
Discover how we collect, process, store, and protect your personal information. This comprehensive diagram shows the complete flow from your first visit to data retention and deletion.
You decide what data we collect through cookie consent choices
Clear consent banner before any non-essential tracking
Enterprise-grade security with Supabase and encryption
Complete data deletion within 30 days when requested
Click on each step below to explore detailed information about our data handling practices.
Information you provide when using our services
How we use your information to provide services
Secure storage of your information
Limited sharing with trusted partners
Control over your personal data
Your data is encrypted in transit and at rest using industry-standard protocols.
Strict access controls ensure only authorized personnel can access your information.
You have full control over your data with rights to access, modify, or delete.
Have questions about how we handle your data?
Contact Our Privacy TeamJanuary 1, 2025
December 2025
December 2025 Update: Added Google Ads and Microsoft Ads tracking disclosures, PayPal payment processing, geographic consent logic, California "Do Not Sell or Share" rights, and enhanced data retention periods. This updated policy provides comprehensive details about Facebook Pixel/CAPI tracking, advanced Google Analytics 4 implementation, and detailed data collection practices.
Under the California Consumer Privacy Act (CCPA), we collect the following categories of personal information:
Name, email, IP address, device IDs, account usernames
Purchase history, course enrollments, transaction records
Browsing history, search queries, page interactions, video engagement
Approximate location (country, state) from IP address
Learning preferences, skill assessments, content recommendations
Account credentials only (encrypted, never shared)
We use Facebook Pixel and Conversions API (CAPI) to track your interactions with our website and optimize our advertising. This allows us to show you relevant ads on Facebook and Instagram, and measure the effectiveness of our marketing campaigns.
These cookies expire after 90 days and help prevent duplicate tracking between browser and server events.
You can disable marketing cookies through our cookie preference center, which will stop new Facebook tracking.
Visit Facebook's Ad Preferences to control how Facebook uses your data for advertising across all websites.
Use browser privacy settings, ad blockers, or private browsing mode to limit tracking capabilities.
We use Google Analytics 4 (GA4) to understand how you use our website and courses. This helps us improve your learning experience and optimize our educational content.
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns and optimize our marketing spend. This helps us show relevant ads to people interested in learning guitar.
We use Microsoft Advertising UET to track conversions from Bing, Microsoft Edge, and the Microsoft advertising network. This works alongside Microsoft Clarity for comprehensive user behavior analysis.
Processing necessary for the performance of our contract with you:
You can opt out at any time by:
We use Microsoft Clarity to understand how you interact with our website and learning platform. This free service provides session recordings, heatmaps, and user insights to help us improve your experience.
Microsoft Clarity is completely free and helps us provide you with a better learning experience. All data is processed according to Microsoft's strict privacy standards and your information remains secure.
Required for basic website functionality, security, and user authentication.
Authentication Cookies
Session tokens, login state, admin access
Security Cookies
CSRF protection, form validation
Help us understand website usage and improve performance through Google Analytics 4.
Google Analytics 4
_ga, _ga_[MEASUREMENT_ID], _gid
Tracks page views, sessions, events, conversions
Session Tracking
fb_session_id (our internal session ID)
Links your behavior across pages and platforms
Used for Facebook advertising, campaign tracking, and personalized marketing.
Facebook Pixel
_fbp (browser pixel), _fbc (click ID)
Tracks conversions, builds audiences, optimizes ads
Campaign Attribution
UTM parameters stored in session
Tracks which campaigns drive purchases
Remember your choices and provide enhanced, personalized features.
Cookie Consent
sgl-cookie-consent
Remembers your cookie preferences
User Preferences
Theme settings, language, display options
Enhances your user experience
Expire when you close your browser. Used for temporary functionality.
Remain for 30-90 days for analytics and marketing. You can delete them anytime.
Manage preferences via our cookie banner or your browser settings.
We use your geographic location to determine which privacy laws apply to you and whether to display a cookie consent banner. This helps us provide appropriate privacy protections based on your jurisdiction.
We honor Global Privacy Control (GPC) browser signals. If your browser sends a GPC signal, we will treat this as a request to opt out of the sale or sharing of your personal information, and we will automatically disable marketing and analytics cookies.
Active accounts: Retained for as long as your account is active
Deleted accounts: Removed within 30 days of deletion request
Course progress: Maintained throughout account lifetime
After deletion: Permanently removed with account
Payment history: 7 years for tax and legal compliance
Billing data: 3 years after last transaction
Google Analytics 4: 14 months individual, indefinite aggregated
Google Ads: 540 days for conversion data
Facebook/Meta: 90 days cookies, 180 days CAPI events
Microsoft Ads/Clarity: 180 days for UET, 30 days recordings
Quiz responses: 2 years or until account deletion
Email subscribers: Until unsubscribe + 30 days
Contact form data: 3 years after submission
UTM/Attribution: 2 years for campaign analysis
To request account deletion, email support@superguitarlicks.com with subject "Account Deletion Request". Upon verification, we will:
Delete account data within 7 days
Remove from all systems within 30 days
Delete backups within 90 days
Note: Some data may be retained longer if required for legal, tax, or fraud prevention purposes.
Minimum age to create an account
Minimum age for marketing consent (EU)
Full legal capacity for all services
For parents: If you believe your child under 13 has provided personal information to us, please contact us immediately at support@superguitarlicks.comand we will take steps to delete such information.
We do not sell, rent, or lease your personal information to third parties for marketing purposes. We only share your information in the limited circumstances described below.
Stripe Inc. - Credit/debit card payment processing
Data shared: Payment details, billing address, transaction history
PayPal Inc. - Alternative payment processing
Data shared: Email address, transaction details, order metadata, billing information
Supabase Inc. - Database and authentication services
Data shared: Account data, learning progress, preferences
Vimeo Inc. - Video hosting and analytics
Data shared: Video viewing data, engagement metrics
Google LLC - Advanced analytics and ecommerce tracking
Data shared: Page views, events, purchases, user behavior, demographic insights
Facebook Pixel & CAPI - Advertising optimization and conversion tracking
Data shared: Page views, purchases, leads, hashed user data, device information
Resend - Email delivery and communications
Data shared: Email addresses, engagement metrics (with consent)
When required by law, court order, subpoena, or to protect our rights and the safety of our users. We will notify you unless legally prohibited.
In connection with a merger, acquisition, reorganization, or sale of business assets. You will be notified of any change in ownership or control.
Any other sharing of your personal information will only occur with your explicit consent, which you can withdraw at any time.
Request access to your personal data and receive a copy in a portable format
Update or correct inaccurate personal information we have about you
Request deletion of your personal data (subject to legal requirements)
Withdraw consent for marketing communications and non-essential processing
Limit how we process your personal information in certain circumstances
Object to processing based on legitimate interests or direct marketing
Under California law, you have the right to opt out of the "sale" or "sharing" of your personal information. While we do not sell your data for money, certain data sharing for advertising purposes may qualify as a "sale" under CCPA.
Note: Opting out will not affect essential services or your ability to access courses. We will continue to process your data for essential purposes like account management and course delivery.
To exercise your rights, contact us at:
Contact Privacy TeamWe implement industry-standard security measures to protect your personal information:
SSL/TLS encryption for data in transit and AES encryption for data at rest
Multi-factor authentication and role-based access for all systems
24/7 security monitoring and regular security audits and penetration testing
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
Continue using our services (acceptance)
Update your privacy preferences
Close your account before changes take effect
If you have concerns about how we handle your personal data, you have the right to file a complaint with:
We encourage you to contact us directly so we can address your concerns:
You can also file complaints with data protection authorities:
Filing a complaint with a supervisory authority does not affect your right to seek judicial remedy. We are committed to working with supervisory authorities to resolve any complaints and will cooperate fully with any investigations.
Email: support@superguitarlicks.com
Response Time: Within 72 hours
Email: support@superguitarlicks.com
Response Time: Within 24 hours
Your trust is important to us. We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
This privacy policy is designed to help you understand your rights and make informed decisions about sharing your personal information with SuperGuitarLicks.
This privacy policy is effective as of January 1, 2025.